Privacy Policy
Effective Date: May 1, 2025
1. Introduction
Scribo AI ("Company", "we", "us", or "our") is committed to protecting your personal information and maintaining transparency about how we collect, use, and safeguard it.
Key Principle: We do not collect, store, or maintain any clinical, patient, or Protected Health Information (PHI).
2. Scope
This Privacy Policy applies to information collected through:
- Our Website
- The Platform (excluding clinical data)
3. Information We Collect
Personal Information
We collect information you voluntarily provide, such as:
- Name
- Professional title
- Organization affiliation
- Contact details (e.g., email, phone number)
Website Usage Information
Automatically collected data may include:
- Browser type
- Operating system
- IP address
- Device identifiers
- Site usage patterns
Important: No patient data, clinical transcripts, or session recordings are collected or stored.
4. Use of Information
We use personal (non-clinical) information to:
- Provide access to the Platform.
- Communicate with you about Platform updates, billing, and support.
- Improve our products and services.
- Comply with legal obligations.
5. Sharing of Information
We do not sell, rent, or trade your personal information. We may share it only:
- With trusted third-party service providers under strict confidentiality agreements (e.g., hosting providers, CRM systems).
- If required by law, regulation, or valid legal process.
6. Data Security
We implement rigorous security measures, including:
- Encryption of all data transmissions (TLS 1.2+).
- Secure hosting environments (ISO 27001-certified).
- Access control, audit logging, and intrusion detection.
While we protect personal information, you acknowledge that no method of transmission over the Internet or method of electronic storage is 100% secure.
7. Data Retention
We retain personal information only as long as necessary for the purpose it was collected.
Clinical session data is processed in real time and is not retained under any circumstance.
8. Your Rights
Depending on your jurisdiction, you may have rights to:
- Request access to your personal information.
- Request corrections or deletions.
- Object to processing.
- File a complaint with your local Data Protection Authority.
To exercise any of these rights, contact us at privacy@scriboai.com.
9. International Transfers
If you are accessing our services from outside North America, your information may be transferred internationally. We take appropriate measures to protect transferred data consistent with applicable law.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes are effective when posted. We encourage you to review this Privacy Policy periodically.